Berrie investigated a financial form that students thought had to be submited online. The form in question was to be printed and sent, but was misleading in that it requested a typed added sheet. Financial aid has a computer that they allow students to use. The FA staff gave some helpful advice - if you scroll to the bottom of the form you will see a “submit” button if it needs to be submitted online. All others should be printed.
The second computer at Reference is able to submit the online forms without incident, the other computers in the Info Commons are not set to process the form. This is due to the fact that the library's priority is to facilitate library database printing over the Financial Aid forms, which require different settings.
This information is also availabel at the Poynter Technical support site @ http://www.usfspdl.org/support/
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