I had a student sending jobs to Penguin and they weren’t showing up in the queue. When I looked at the print menu on her computer, sure enough, they were going to Penguin (not SPSSwriter or Peacock) but they said that she had documents waiting because Penguin was “offline”.
Well, some other students had been pushing buttons on Penguin a few minutes before while they tried to figure out how to use the copy function. I think that in the process, they managed to put Penguin “offline”.
To fix, I went to Penguin and hit the print button, then went into the Printer menu (the one we use to clear the red light not the one that lists the jobs in the queue). When I accessed that menu, the “offline” was highlighted so I pushed “online” and her jobs showed up on the queue soon after.
I did see that the Print menu doesn’t always go to the offline/online option. If it doesn’t, click on “exit” and see if you see the offline/online choices.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment