Berrie investigated a financial form that students thought had to be submited online. The form in question was to be printed and sent, but was misleading in that it requested a typed added sheet. Financial aid has a computer that they allow students to use. The FA staff gave some helpful advice - if you scroll to the bottom of the form you will see a “submit” button if it needs to be submitted online. All others should be printed.
The second computer at Reference is able to submit the online forms without incident, the other computers in the Info Commons are not set to process the form. This is due to the fact that the library's priority is to facilitate library database printing over the Financial Aid forms, which require different settings.
This information is also availabel at the Poynter Technical support site @ http://www.usfspdl.org/support/
Showing posts with label form. Financial Aid. Show all posts
Showing posts with label form. Financial Aid. Show all posts
Tuesday, February 2, 2010
Monday, October 5, 2009
FAFSA form for Financial Aid
The FAFSA form for Financial Aid must be electronically submitted. Financial Aid is not allowed to accept paper copies. One computer is available for use in the Financial Aid office, but often students end up in our Information Commons to submit the document. The computers in the Library Information Commons are set to display PDF documents in the full version of the Reader, and not through any IE or FireFox Acrobat "plug-in". If not set properly by default to open the full version of Acrobat, articles do not print from library databases (a far more frequent use of Acrobat in our Commons!)
Where to Direct the Student:
The only computer that is set up to allow the form to submit properly is the Reference Desk (Student Use) computer. This computer has a different setting for Acrobat Reader than the computers in the General Information Commons. The setting is changed by opening Acrobat, navigating to the the default preferences (Edit and Preferences) and changing the way PDF's are displayed under the Internet section, by making sure that the checkbox for "display in browser" is checked. this setting can be changed by the end user, so you may have to reset this if not set properly.
Other Issues:
If a student leaves any field blank on the form, the form can not be submitted. According to Erin, there are two fields in particular that appear to be problematic; the student has to enter a zero or an “NA” if the questions do not apply. They may not leave any field blank. She said that although the students are told this, there are always some who do not pay attention to this detail. Erin said that it is printed in red even but some still goof.
Where to Direct the Student:
The only computer that is set up to allow the form to submit properly is the Reference Desk (Student Use) computer. This computer has a different setting for Acrobat Reader than the computers in the General Information Commons. The setting is changed by opening Acrobat, navigating to the the default preferences (Edit and Preferences) and changing the way PDF's are displayed under the Internet section, by making sure that the checkbox for "display in browser" is checked. this setting can be changed by the end user, so you may have to reset this if not set properly.
Other Issues:
If a student leaves any field blank on the form, the form can not be submitted. According to Erin, there are two fields in particular that appear to be problematic; the student has to enter a zero or an “NA” if the questions do not apply. They may not leave any field blank. She said that although the students are told this, there are always some who do not pay attention to this detail. Erin said that it is printed in red even but some still goof.
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